AWing A
Billing & TPA Desk Outsourcing
We run your hospital’s billing and TPA desk end to end, or only the parts you want off your plate: insurer and TPA coordination, documentation, claim processing support and follow-up until every case is settled.
The challenge
Claims are won or lost at the desk
Delayed pre-authorisations, missing documents and mismatches between the bill and the clinical record are what stall most claims. Every day a claim sits pending is working capital your hospital cannot use.
We take ownership of the desk, so admission and discharge staff get one point of contact for billing questions and finance gets one consolidated view of every case.
What’s included
What we take off your plate
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End-to-end billing desk operations
Full or partial, on-site or remote, staffed and supervised by us.
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TPA & insurance coordination
Day-to-day liaison with TPAs and insurers, with complete documentation support.
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Pre-authorisation & claim processing
Accurate, complete submissions that reduce avoidable queries.
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Follow-up to settlement
Every claim tracked and chased until it is closed.
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Discrepancy resolution
Billing and clinical records reconciled before a claim goes out.
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Finance-ready reporting
A weekly summary of billed, pending and settled cases for leadership.
Choose how much you hand over
Full desk handover
We run billing and the TPA desk as one integrated function.
Partial outsourcing
Keep front-desk billing in-house and hand us TPA coordination and follow-up.
What changes
Outcomes you can expect
- Faster TPA settlements
- Fewer queries and deductions
- One accountable point of contact
- Weekly visibility for finance
How we engage
From first visit to full handover
Facility walkthrough · 2–3 days on-site
We review your current workflows, billing files and accreditation status in person, before we propose anything.
Gap report · Written & risk-ranked
A clear report that ranks every issue by financial and compliance risk, not by what is easiest to fix first.
Embedded support · On-site or remote
Our people work alongside yours inside the agreed scope, with a weekly report your leadership can act on.
Handover or retainer · Your choice
We train your team to sustain the change, or stay on a monthly retainer. Whichever suits your facility.
Questions
Frequently asked
Do we have to outsource the entire desk?
No. Some hospitals hand over the entire desk; others keep front-desk billing in-house and outsource only TPA coordination and follow-up. We scope the engagement around what you need.
Will your team work from our hospital?
Either model works. Our staff work alongside yours on-site or remotely, inside the agreed scope, with weekly reporting.
What will our finance team receive?
A consolidated weekly report of billed, pending and settled cases, formatted the way your leadership already reviews performance.
Works well with
Related service wings
Ready to talk through your facility?
Tell us what is slowing your desk down. We will visit, review your workflows and billing files, and show you where the risk and the money sit, before you commit to anything.